The other day at work I got a call from a disgruntled distributor.
"There was $100 charged to my card on January 8, 2007. I know I didn't get anything in January. I need you to check on it and get me a refund," he told me huffily.
Nobody remembers what they purchased over a year ago, I thought to myself, but pulled up his order history anyway. He's a busy purchaser... it's one of the longest lists I've ever seen.
"Sir, I'm only able to see up to a year back. I'm gonna have to go into a different program to find anything before then. It might take a while, so is it OK if I call you back when I've found it?" I ask.
"Sure," he grumbles. I verify his phone number and hang up.
I get through the series of passcodes and authorizations in our internal database system and find an even longer list of orders. I scroll down, and there it is: Jan. 8, NTC $100 Donation. I sigh and smile to myself. He had donated to the Nourish the Children Foundation to save children in Malawi and other parts of Africa from starvation and malnutrition. He can't get too upset about that.
I call him back.
"Sir? I was able to locate the January 8th charge on your card," I inform him.
"Yes, what was it?" He asks gruffly.
"It looks like a $100 donation was made to Nourish the Children."
There's a pause on the other end.
"Oh," his voice is noticeably softer, "OK, thank you, that's all." He hangs up.
I smile to myself. My heart feels softer towards him. Not a bad guy really, I think, taxes probably got him down. If only we created more occasion to remember those starving, malnutritioned children -- more hearts and harsh voices would be softened in the world.